RETURN, REPLACEMENT AND REFUND POLICY
At Suzu Steel (India)Our return policies are created with you in mind and ensure that you are satisfied every step of the way .However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.
Easy Returns Policy
Conditions for return
To return any product please writes to us email@example.com within24 hours of receiving the item
Please note that a refund will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.
After we receive the product back at our warehouse we will initiate the refund of your money within 3 business days. The money will be credited back to you as per your bank guidelines.
On receiving a defective product:
You can return your product for replacement in case of damaged products, expectations not met, or any such relevant reason.
E-mail us at firstname.lastname@example.org with the Order Number and Product number along with the reason for requesting a replacement.
You will receive an acknowledgement e-mail from us within 2-3 business days.
Do not return any product without informing us.
If for whatever reason we are unable to resend you the original product, we would give you the option of selecting an alternative product from our website. Alternate item, if selected will be shipped at no extra cost.
If an alternate item is not selected within 7 business days of receiving the e-mail from us, we will initiate the refund procedure. Kindly note, you will receive the refund without any deductions. Any extra shipping cost for returning the item to us is to be paid by the customer.
In case you are returning the product due to alteration and modification errors at our end, we do not charge you for the same.
CANCEL AN ORDER
Once you make the payment, we will send the product/s to you in the quickest possible time. However, if you want to cancel an order, you have to do it within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or, if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at email@example.com
if your order is eligible for cancellation and is cancelled, we will debit a cancellation charge of 2%. The balance amount shall be refunded in the same mode as your mode of payment. The refund might take 7 to 10 working days to process, depending on our payment gateway